Terms & Conditions

Booking

All tours must be booked and paid for in advance.

If you are having any trouble booking online or you have a Gift Voucher, please contact me via email info@durbanwalkingtours.co.za or mobile phone 082 777 7073.

 

Confirmation

Confirmation email will be sent immediately after booking.

You will be added to a Whatsapp Group which will confirm the meeting place, time to meet, map, general directions and information relevant to the walking tour.

 

Refunds

A refund will be issued if you cancel at least 7 days in advance of the tour.

 

Cancellations/Dates changes

Cancellations within 24 hours of the tour are considered no-shows, and are not refundable unless you can find a replacement.

I reserve the right to delay, postpone or cancel due to weather conditions and or access being denied to establishments due to security, health or safety issues.

Should weather prompt the delay, postponement or cancellation of a tour, I will do my best to contact you as soon as possible ahead of time to allow for alternate arrangements or a full refund.

I reserve the right to modify the departure time or route of any tour at any time at my sole discretion. Reasons for this could include road closures, construction, unexpected barriers or hazards along our route or other causes not noted above that are beyond my control.

 

Custom Tours

For custom and group tours please contact me separately. The walking tours are not suitable for children under 10 years of age unless by prior arrangement.

The walking tours are not wheelchair friendly.

 

Gratuities

Tours do not include gratuities.

 

Health and Safety

By booking a tour, you agree that you and any members of your group for whom you are making a reservation are capable of participating in this activity given the distances and terrain indicated.

Some level of fitness is required for the walking tours, depending on which tour you are doing the levels of fitness may vary. You should be physically fit and in general have good health. Some of the tours may involve steps and steep inclines. If you are uncertain please contact me before making a booking.

You are responsible for your own safety. Please abide by all traffic rules and only cross over roads when it is safe to do so and at designated traffic crossings.

Please carry water and a snack due to the length of some of the tours.

 

Pets

Pets are not allowed on any of the tours.

 

Start Times

If you are running late it is your responsibility to contact me and let me know the circumstances.

 

COVID-19 Guidelines

Help Reduce the Spread of COVID-19

I ask all guests to help reduce the transmission of COVID-19:

  • Please stay home and self-isolate if you feel unwell, or if someone in your family or group has COVID-19 symptoms.
  • Watch for COVID-19 symptoms, including fever, cough, shortness of breath, sore throat, runny nose.
  • Wearing of a mask is compulsory.
  • I will make every attempt to practice physical distancing from guests and others. I ask guests to please respect physical distancing practices with others in public spaces while on the walking tour.
  • Please cover all sneezes and coughs with a tissue or your elbow.
  • Avoid touching your face.

 

Please remember that circumstances may change between the time of your booking and the day of your walking tour. Health and safety protocols in place on the day of your tour will prevail.

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