Terms & Conditions


All tours must be booked and paid for in advance.

If you are having any trouble booking online or you have a Gift Voucher, please contact us via email info@durbanwalkingtours.co.za

or mobile phone 064-5420822 or 082-9668855



Confirmation email will be sent immediately after booking.

You will be added to a Whatsapp Group which will confirm the meeting place, time to meet, map, general directions and information relevant to the walking tour.



A refund will be issued if you cancel at least 7 days in advance of the tour.


Cancellations/Dates changes

Cancellations within 24 hours of the tour are considered no-shows, and are not refundable unless you can find a replacement.

Should we not have a minimum of 5 people taking part, we have the right to cancel the tour and refund / postpone.

We reserve the right to delay, postpone or cancel due to weather conditions and or access being denied to establishments due to security, health or safety issues.

Should weather prompt the delay, postponement or cancellation of a tour, we will do our best to contact you as soon as possible ahead of time to allow for alternate arrangements or a full refund.

We reserve the right to modify the departure time or route of any tour at any time at our sole discretion. Reasons for this could include road closures, construction, unexpected barriers or hazards along our route or other causes not noted above that are beyond our control.


Custom Tours

For custom and group tours please contact us separately. The walking tours are not suitable for children under 10 years of age unless by prior arrangement.

The walking tours are not wheelchair friendly.



Tours do not include gratuities.


Health and Safety

By booking a tour, you agree that you and any members of your group for whom you are making a reservation are capable of participating in this activity given the distances and terrain indicated.

Some level of fitness is required for the walking tours, depending on which tour you are doing the levels of fitness may vary. You should be physically fit and in general have good health. Some of the tours may involve steps and steep inclines. If you are uncertain please contact us before making a booking.

You are responsible for your own safety. Please abide by all traffic rules and only cross over roads when it is safe to do so and at designated traffic crossings.

Please carry water and a snack due to the length of some of the tours.



Pets are not allowed on any of the tours.


Start Times

If you are running late it is your responsibility to contact us and let us know the circumstances.


Please remember that circumstances may change between the time of your booking and the day of your walking tour. Health and safety protocols in place on the day of your tour will prevail.


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